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Seeing the customer: sales and customer retention in a multi-cultural/diverse world 15 Oct 2010

Everyone has an “I” consciousness, and a “we” consciousness. The emphasis that cultures place on the “I” or the “we” varies between cultures and sub-cultures, including companies, and national/ethnic groups.

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The Tampa Bay International Business Council – Brighthouse Diversity Awards

We invite you to enter for the TBIBC Diversity Awards. Please submit your application to Bill Flynn, President, Huijun Yang, Chairman or Glynis Ross-Munro, Vice President. You may also submit your application to a Board member of the TBIBC, or a member bi-national chamber of commerce of your choice. The current members of the TBIBC [...]

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Gender Diversity Creates Wealth: Norway and (now) Sweden use the science.

Ansgar Gabrielsen, a male Norwegian businessman and politician, is an expert on the details of a 2007 Catalyst study, The Bottom Line: Corporate Performance & Women’s Representation on Boards, Gabrielsen’s focus has not been on gender equality. His interest is in “the fact that diversity is a value in itself, that it creates wealth.” He [...]

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Company Security meets Managing Millennials

Third Prize: A self-sustaining system for monitoring your corporate information security and privacy on the Internet. Second Prize: Engaged staff, increased retention, teamwork and trust. First Prize: A long-term, company-wide culture of awareness of the importance of respecting and protecting corporate information. Employee-driven emphasis on its role in trust-based business relationships, legal obligations to business [...]

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International Business Summit 2010

The 2010 International Business Summit will be held at Higgins Hall (cnr Hillsborough and Himes) on Thursday, 11 March, 2010, beginning at 9 a.m. (Registration: 8.30 a.m.) IBS is in its fourth year, as an annual event that brings together the diverse communities of Tampa Bay to build economic prosperity for the Tampa Bay/Suncoast area. [...]

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The “Dumbest Generation”?

As GenY specialists, we have to comment on Mark Bauerlein’s new book, “The Dumbest Generation: How the Digital Age Stupefies Young Americans and Jeopardizes Our Future (Or, Don’t Trust Anyone Under 30)”. The Emory University Professor presents his figures showing a decline in US adult literacy (40% of high-school grads in 1992; only 31% in [...]

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A Millennial Story

CPS hears both sides of the “Managing the Millennials” debate.  www.ManagingTheMillennials.com/survey brings us many candid snapshots of the world of work from the GenY perspective, to add to our research, focus groups, interviews and workshop-based knowledge. Our one VP is, of course, a Millennial too. CPS now has permission to publish a highly entertaining MiIllennial’s [...]

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Understanding America

America is largely a nation of immigrants, but soon people settle into their new culture and become… well … Americans. They know the rules, how things get done, what works and what doesn’t. They know what to say and what not to say. Then when the new guys arrive, it is not difficult to forget [...]

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Can you tell the generation from the writing?

You’re dealing with a client, co-worker, outsource project team member or supplier, and need to guess more about his/her thought style to work more effectively together. You can guess a client’s or remote colleague’s generation from their writing, and give them appropriate service or packaged data. Mature/Traditional: No emoticons. The writer thinks smiley faces are [...]

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80 Million Millennials Change the Business Environment

1    What your customers say. 2    What your employees say. 3    The Generation Y / Millennial guarantee. 4    County funds for CPS services 1.     What your customers say: Generation Y is a worldwide phenomenon. In the USA, our 80 million Millennials are a daily challenge to how we strategize, manage, and market. Open a [...]

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