Once, in a different economic era, The Boss went into his/her office, closed the door, and wrote the company or departmental operational plan (or “business plan” as it was often called). Today, international studies of managers who develop and implement operational plans show that the following key competencies are required for this process: Planning [...]
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Calculate Your Turnover Costs
In a weak economy with high unemployment, it’s easy to lower the priority of retention, employment brand etc. Here is a quick review of the business case and financials. You can use the following information to develop a company-specific spreadsheet to estimate your turnover and retention costs. CPS does not guarantee that this list is [...]
Managing Gen Y: strategic or operational management skills required?
80 million Millennials are changing every aspect of the business environment, and they’re your customers, suppliers and employees. CPS finds that a lot of companies don’t have comprehensive strategies to manage this generation in their business world. They are paying heavily with low productivity, high turnover, weaker business relationships and brand problems. They are also [...]
Branding your organization, your learning mission and yourself
1 How does your organization tell its story (brand) in an age of web transparency? 2 How does your learning and development team tell the story of your services and/or products? 3 Does your organization buy stories over quality? 4 Do you know (and monitor) your personal brand? 1 How does your organization tell its [...]
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