You can register directly with CPS by phone or email,  or on-line via the Eventbrite site. Here are links for on-line registration for:

1) Sales to, and retention of, diverse and multi-cultural customers

2) Strategic leadership for 21st century business

3) Confidence and self esteem

If you want the register for a workshop, or have any queries, or wish to discuss a) other open workshops, b) presentations c) customized, on-site workshops or d) CPS’s assistance with state funding:

Please contact: Glynis @ 813-598-9184 (direct). Email: glynis@c-psolutions.com or

Hilton @ 813-598-9180 (direct). Email: hilton@c-psolutions.com

When you register for an event, you will receive immediate (asap) confirmation. We will also email you a ‘formal’ invoice for your accounting records, including the details of CPS’s DBE, woman-owned and minority-owned certifications for your diversity purchasing program. It will be marked paid if you have paid on-line.

Terms and Conditions

Registration / admission

Registration will be treated as a firm booking once it has been received by internet, letter, fax, e-mail or telephone.

Admission to workshops will be determined by the order in which registrations are received. Admission by means of a waiting list is possible in the event of cancellations of binding registrations by other participants. There is, however, no right to admission. Competency & Performance Solutions LLC (referred to from here onwards as CPS) reserves the right to refuse admission or registration to any CPS workshop.

Any registered participant should contact CPS if he or she believes that an unsuitable person has registered for his/her workshop, or that a registration may be for the purposes of harassing another participant. CPS will then take steps to ensure that a safe, comfortable learning environment is provided.

Service provided

1. The workshop fee per person and date includes payment in full for the event described, including refreshments described and training material. Taxes are included.

2. Changes to the program for organizational reasons are possible due to the need for long-term planning. Whether an event takes place is also dependent on a minimum number of participants registering for the event. CPS must, therefore, reserve the right to make changes regarding the dates on which workshops take place. This may include minor changes of venue, but venue quality and general location are guaranteed. CPS undertakes to notify participants of any changes in time and in a suitable manner, unless they have not provided correct and adequate contact details.

Participants are entitled to cancel their registration immediately, by phone, email or in writing in such a case.

3. CPS is entitled to cancel a course for material reasons, such as for instance the illness of a facilitator, or a low number of participants. [CPS does, however, have back-up facilitators for most programs.]

4. CPS will refund workshop fees that have already been paid, in the event of a cancellation by a participant in accordance with section 2) above, or will issue a credit for the amount.

5. If a participant registers for a workshop, the fee is payable unless the participant cancels by email or phone (not voice mail) within 7 days of the workshop. In such a case, 95% of the fee will be refunded. The balance will be retained to cover credit card costs etc.

This means that “no-shows” who book a workshop, but do not come, are liable for the cost of their workshops.

6. A participant can cancel but send another participant in his/her place with twelve hours notice to CPS, by phone or email, without incurring any penalty.

Discounts

CPS often grants quantity rebates and early registration rebates on standard workshop fees.

1. The participant or his/her purchasing agent may simply short-pay, by the amount of the discount, if booking early.

2. The participants and their purchasing agent may simply short pay for group bookings after agreeing any discount, and receiving an email from CPS confirming the rate for their participants.

3. An “early registration” discount means paid on-line registration for the workshop, 5 working days before the course date, or by written agreement (email) with CPS.

• Thanks again for your great presentation.  The feedback on the “after meeting survey” was very, very good. Amy Simpson, KForce.

• I enjoyed the Business Writing class immensely. Glynis made the subject come alive and it was very interesting.  I am amazed at what it costs us to handle emails and inquiries. The class was excellent and I would recommend it to others. Ceridian.

• I have never heard the generational differences explained so well.  I like to think of us boomers the “most adaptable” generation considering the changes we have gone through and brought about. Ed Niklas

I want to record one of the many comments I get from my South African team. I am still in contact with all of them. This arrived on the tenth anniversary of 9/11, and it made me think how long good relationships last, because I had been working in the States for quite a while on 9/11/01 and remember watching the second tower fall on T.V. as if it were yesterday.

Mags, Carrie, Suzie, Jenny, Lenn – we perfected the model of rapidly-customized, interactive, affordable training. It’s sometimes seen as “too good to be true” in the USA, but it works just as well here. I love and miss you all, always.

• Carrie and I were just discussing the other day how we owe you our entire careers and that we never cease to love and bless you for it. Thank you again and again — I always brag that you are my angel on earth and I’m so lucky to have you. Mags