Competency and Performance Solutions » operational management http://www.c-psolutions.com Customized, results-based training Tue, 07 Feb 2012 19:47:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Operational Management for Measurable Results http://www.c-psolutions.com/2010/05/operational-management/ http://www.c-psolutions.com/2010/05/operational-management/#comments Sat, 01 May 2010 09:01:13 +0000 Glynis http://c-psolutions.com/?p=572 Sign up for this event

Dates:  Wednesday, 6th October, 2010.

Location: The Centre Club,
123 South Westshore Blvd, Tampa, Florida 33609.

On-line credit-card registration below. Checks accepted.

One day. Includes continental breakfast, three-course lunch, all refreshments and snacks in luxury surroundings. Free parking.

Start. Registration 8.45. Course starts 9 a.m. End. 4.30. p.m.

Cost: $269.00 Discount: $25 for early registration (5 business days).  Especially suited to companies wanting international-class training, but affected by the recession. This workshop is priced to develop the competitiveness of our region.

Contact details, terms and conditions.

Suitable for: Managers, and  team leads/supervisors with management responsibilities. The workshop is designed for those who have some experience in management, including long-term operational managers who are feeling stale. Those with no management experience at all should contact CPS about the New Managers program. Senior managers may be more interested in the Strategic Leadership workshop instead.

Participants will:

  • Review the work of operational managers in 21st century organizations.
  • Consider what competencies make the difference between excellent and ordinary operational managers.
  • Define you business objectives (aligning these with your own organizational strategy and objectives).
  • Assess how you communicate these, as a concrete, specific game plan of goals and standards, to your team.
  • Review and practice two thinking tools (project thinking and problem solving, with risk assessment).
  • Carry out an effective operational planning exercise.
  • Analyze your delegation techniques (using situational leadership and adding the ‘One Thing’ approach).
  • Rethink ways of managing knowledge workers in a 21st century environment, using feedback, co-creation and collaboration.
  • Analyze how teams and people work, assess whether yours is synergistic and engaged, and (if not) what needs changing and why.
  • Assess the 21st century manager’s role as a coach.
  • Check your diagnostic toolbox, and whether you have the required tools to execute for quality and results (competencies, peer-coaches etc).
  • Check yourself against the ultimate measure of a manager: you must deliver.
  • Conclusion.

This program has pre-course and post-course (consolidation) work.

Managers need to execute and deliver.  Business and individual career success are directly related to the ability to think well, plan, lead, organize work and control results in a world of complexity, task and people.  Results require an understanding of both your people and your business goals and processes. The operational manager cannot get things ‘half right’. S/he needs to get the whole package right, to achieve a competitive edge in a challenging world.

Why CPS’s interactive, accelerated thinking workshop?

CPS are experts in the area of 21st business skills. This program organizes and focuses your “toolbox” of operational management skills, so that they are easily available, for best-practice use, when you need them.

]]> http://www.c-psolutions.com/2010/05/operational-management/feed/ 0 Managing Gen Y: strategic or operational management skills required? http://www.c-psolutions.com/2008/05/managing-gen-y-strategic-or-operational-skills-required/ http://www.c-psolutions.com/2008/05/managing-gen-y-strategic-or-operational-skills-required/#comments Mon, 26 May 2008 16:51:25 +0000 Glynis http://c-psolutions.com/?p=24 80 million Millennials are changing every aspect of the business environment, and they’re your customers, suppliers and employees.

CPS finds that a lot of companies don’t have comprehensive strategies to manage this generation in their business world. They are paying heavily with low productivity, high turnover, weaker business relationships and brand problems. They are also failing to make good use of the many innovative and entrepreneurial opportunities the Millennials offer.

Some managers want a more strategic approach to this challenge, whereas others simply want the hands-on skills for dealing with Ryan, Ashley, Jessica and Daniel now.

CPS therefore offers Managing the Millennials workshops that have a more strategic management approach, or an operational management orientation. One major favorite is a 1 – 2 hour jigsaw workshop (our largest being with 150 Tech Data managers).

We offer half day or full day programs too. Each has videos, and all the hands-on tools, and competencies required. We offer competency-based coaching workbooks as requested for training Millennials too (e.g. Business Etiquette for Millennials). For more details please see the voice-over presentation at Services. http://c-psolutions.com/category/services/

]]> http://www.c-psolutions.com/2008/05/managing-gen-y-strategic-or-operational-skills-required/feed/ 0