This Cultural Fluency Quiz can be preparation for any cultural fluency, inclusion or diversity training work, or for a strategic planning session. CPS workshop details are below. Six Quick Questions: You work with a Colombian guy and you have heard that he has a very sick cousin. Should you inquire about this, or is it [...]
Tag Archives: sales
Pepin Graduation: Internal Entrepreneurship in Action
Joe Wessel of Pepin and Glynis Ross-Munro of CPS saw eye-to-eye on training from the start. Training isn’t telling, and it is always customized to deliver specific business results. Joe requested a short program from CPS, built on these principles. The sales team (Jamie, Rick and Craig) helped out with the front-end analysis, and the [...]
Seeing the customer: sales and customer retention in a multi-cultural/diverse world 15 Oct 2010
Everyone has an “I” consciousness, and a “we” consciousness. The emphasis that cultures place on the “I” or the “we” varies between cultures and sub-cultures, including companies, and national/ethnic groups.
Employee Engagement – Cost? Up to 180 Million Dollars per Case
In July 2004, the Gallup Organization put the dollar cost to US business, of actively disengaged workers, at $300 billion. In July 2009, the BBC World Service reported a $180 million cost to United Airlines, when Dave Carroll’s viral video “United Breaks Guitars” led to a share price drop of approximately 10%. www.longislandexchange.com Carroll’s band [...]
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