CUSTOM TRAINING COURSES

A. Management & Leadership, Meeting and Coaching

A1: Management & Leadership for New and/or Supervisory Managers

Content: New and supervisory managers build core skills and tools for business processes and planning. These include setting objectives, delegation, giving feedback, engaging others, managing resources and maintaining quality.

Benefits: New leaders build a firm foundational understanding of leadership, to achieve results and grow confidence in managing people and tasks/processes, while delivering results.

A2: Middle, Operational or Line Leadership and Management

Content: Operational or mid-level leaders review planning tasks, communicating objectives, systems thinking, risk management, delegation and other key tools of this position.

Benefits: Course graduates will grow confidence in their competency as middle or operational managers. Their management skills and results will improve, and they will give more thought to their own organizational footprint and role in their industry.

A3: Senior and Strategic Leadership

Content: Senior leaders will assess their strategies, processes and results, and the power of clear messaging of the organizational vision. This program challenges senior leaders to think about both personal growth and strategic leadership.

Benefits: Senior leaders keep challenging themselves personally and professionally, to grow as leaders and to think beyond the short term horizons of daily work. The program offers practice with less commonly-used business tools, to expand creativity and thinking.

A4: Effective Meetings

Content: Many organizations spend hours of expensive executive time on meetings. This program will show how and why meetings can be radically more effective.

Benefits: After this learning program, teams have a structured process by which to attend or to run meetings that work for everyone, as well as a road for continuous process improvement.

A5: Coaching, Performance and Feedback Systems

Content: Leader/managers will be committed to the frequent feedback needed by today’s employees and the tie-in with coaching. They will be ready to shape work performance with timely, ongoing feedback and knowledge of results as new generations ask: “How am I doing?”

Benefits: Participants will know what kinds of feedback are most effective and how to use feedback and coaching to grow and retain their team members.

 

B. Educational, Instructional Design and Training Skills.

B1: Designing Interactive, Innovative, Activity-Based Training

Content: Trainers will have the skills to work with subject matter experts (SMEs) or known material to create powerful learning experiences and training programs.

Benefits: Trainers will be skilled at taking procedural knowledge and turning it into enjoyable, active learning experiences, presented in terms of the valid laws of adult learning. Trainers will have many tools to avoid common errors and a big picture understanding of the power of training.

B2: Instructional and Training Design for Senior Training and Educational Specialists

Content: This program focuses on the core skills of instructional design. Trainers can use it to develop new courses, adjust existing ones or improve generic courses. It will help with in-house programs that are instructor-based training or for e-learning. All law of adult learning are considered.

Benefits: Trainers will create in-house courses that are invaluable, with a reputation for being fun and effective. Training departments will improve retention, productivity and business results.

B3: Train the Trainer

Content: This course prepares trainers to train any CPS programs effectively for their organizations. It includes ways to adjust the content to audience and organization, raise or lower the levels of material, adjust to different time formats, or break the material into modules.

Benefits: Trainers will feel confident delivering sustainable learning, using effective, innovative formats and proven, interactive designs. Their trainees will love going to training.

 

C. Thinking & Writing

C1: Critical Thinking Skills

Content: Critical thinking skills are critical in business. Learn how valid thinking differs from “loosey goosey” thinking and about the difference between assumptions and opinion-based decision making. This course also covers the value of facts, questioning or research, criteria, measurement and a/b testing, among other topics. It also includes numerous thinking tools.

Benefits: Participants will be adept at solving problems, tracking cause and effect, assessing risk and ensuring that projects succeed. Critical thinking will also improve team members’ relationships and build clearer communication channels.

C2: Business Writing

Content: This course teaches how to write quick, readable, to-the-point text in any business situation.

Benefits: Participants will learn to to plan, structure, write and edit in any business situation. This includes international business letters, email, and other texts. The course covers writing across generations and writing for skim-reading multitaskers. The program can include formal report writing if required.

C3: Creative Thinking Skills

Content: Entrepreneurs and intrapreneurs love this course, because it proves that everyone is creative. Games and exercises build skills as all participants develop their creative process.

Benefits: Participants tap into their natural creativity and build a creative process. They use systems and a range of creative tools to produce innovation and results.

 

D. Business Skills

D1: Sales: Hunt, Farm, Catch and Bank

Content: Sales people find new customers (hunt), develop them as customers and retain existing customers (catch and farm). They also need to “seal the deal” (complete sales) and to ensure that sales turn into bankable revenue (bank).

Benefits: This course covers each step of this process. It is modular so that regular meetings provide support and encouragement to a sales team to achieve sales goals.

Technology training and on-going coaching are also available with this program.

D2: Customer Service

Content: Participants develop consistent standards and competencies that support the customer service required to meet their industry’s business challenge. In an organization, everyone is in Sales, and everyone is in Customer Service.

Benefits: Participants will have a much deeper understanding of how to listen and respond to people. As they consider what customers want and need, they will develop strong processes and systems so that customers are cared for before (or as) needs arise, not merely as a reaction to complaints.

D3: Competency-based on-boarding or Buddy-based on-boarding

Content: Participants learn competency systems and how these can be used for hiring, on-boarding and staff development. This program highlights the use of peer-to-peer training for new and struggling employees, and it focuses on the use of specific competencies in on-boarding, training and assessment.

Benefits: New or under-performing employees benefit from this program to master the competencies they need. They know what to do, can do it and perform well at their work.

 

E. People Skills

E1: Communication

Content: This course builds specific knowledge of the exact differences between effective and ineffective communication systems, skills and processes. Participants gain many tools for better systems and methods of communication.

Benefits: Attendees communicate in a noticeably more effective way, in many situations, from one-on-one situations to group and meeting settings. (Further training is required for strong public presentations.)

E2 Interpersonal Skills

Content: This program covers relationships between people and specific ways to increase EQ, confidence, assertiveness and effective relationships with others in a wide range of circumstances. The emphasis depends on the needs of the client.

Benefits: Participants grow in interpersonal skills. They build a toolbox of self-understanding and understanding of others. They can predict, preempt and repair interpersonal problems.

E3: Team Building, Process Building

Content: This training is for teams needing to resolve conflicts, build understanding, overcome misunderstandings and increase engagement and team loyalty.

Benefits: Team members will have a clearly greater acceptance and understanding of each other’s styles, intelligences, needs and challenges. They will be ready and willing to work together to achieve team goals.

E4: Time Management

Content: Time management challenges result from skill gaps, systems problems and habit challenges. The course work involves deconstructing each challenge. Some examples include planning, email, unassertiveness, systems or combination of issues.

Benefits: This course if most beneficial for the person who truly wants to have more time, less stress and more results in his or her day. The time is there – this course helps participants to find it and build systems and habits to keep it.

E5: Confidence & Assertiveness

Content: The value you places on yourself is the value that others will place on you. Confident and assertive behavior is the basis of business success. These are learned skills, and this course trains them.

Benefits: Participants grow in confidence and assertiveness, and they discard submissive, avoidance, aggressive, parental and other behaviors that are career killers.

 

F. Diversity, Inclusion & Culture

F1: Inclusion, Sensitivity & Respect

Content: The course covers the many business reasons why inclusion is essential in our diverse world. It uses highly innovative, interactive ways to build the skills and attitudes that support inclusion, sensitivity and respect towards colleagues and customers.

Benefits: A respectful, productive organization culture, where everyone has an equal opportunity for success, irrespective of gender, disabilities, race, language, veteran status, etc.

F2: Culture in a Multicultural Business World

Content: Course leaders who have traveled six continents help participants build a layered understanding of the visible and invisible workings of culture in global business.

Benefits: Participants will have a broad and deep view of the impact of culture and ethnicity on life and business. They will be more willing to see cultures as different (rather than right or wrong) and to see cultural fluency as a critical business tool.

F3: Sub-Sections of Diversity

Content: CPS offers customized programs and modules on diversity issues. These include Culture, Generations, (Dis)Abilities, Race, Sexual Differences, Gender, International Culture, Thinking Styles, etc.

Benefits: Participants become familiar with the issues, challenges and solutions to related to diversity. This resolves barriers to team-work, inclusion and productivity. Programs can be customized as needed.

F4: Prosperity through Diverse Supply Chains

Content: Diverse supply chains are helpful and profitable. This program coaches participants on ways to create, build and maintain them, and on how you can benefit from them on the bottom-line.

Benefits: An increased participation of women, minorities, immigrant and small businesses in an ever-more diverse economy. This includes tracking bottom-line wins and numbers and maintaining databases and relationships.

F5: Cultural team building: Managing Mergers and Acquisitions

Content: Businesses and organizations have cultures. These often clash during mergers, with serious consequences. This course has been developed to bring different organizations together so that cultural threads, influence/power and structures are clarified, and new teams are built.

Benefits: The majority of mergers fail, on the bottom-line, without this type of intervention.

F6: Welcome to the USA: Soft Landings in the United States of America

Content: Experts lead new American residents through US culture(s). They offer critically important information about settling down in the USA and explain systems and living in the US.

Benefits: Participants prepare to settle into a successful life or assignment in the USA, understanding USA culture, behavior and systems.

F7: Preparing for Global Assignments: Personal and Family Preparation

Content: Experts prepare staff for international culture and global assignments. This includes strategies and systems for success in another culture and ways to build resources and support for both individuals and families. Customized.

Benefits: Participants prepare to go overseas, alone or with families, to settle into a successful life or assignment in another country and to adapt to a different culture, systems, and life as an “expat.”

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